SFA 07 - SFA:USI Essential Services Reviews

Madhuri has been an amazing tutor and she made the whole group feel empowered to respond and participate. The session was very eye opening and have helped me to think about suicide in a completely different way.

Really enjoyed the content - i thought i knew a lot before the training - however this course made me realise how much i didnt know and will save and use the material for future suicidal calls

I found the course really beneficial. M.D was great she was very engaging . I liked that the course was a lot of discussion and not PowerPoint heavy . It was great we got to do role plays and practice as this is a new area for me so have not dealt with these types of calls before . M.D checked on our wellbeing throughout which was great . It’s really got me thinking now about the language used when talking about suicide and I feel more resourceful when dealing with these types of calls .

The entire session was amazing! I appreciated how you interacted with us, consistently trying to create a positive atmosphere by checking in and ensuring we were okay. I understand that suicide training can be daunting and overwhelming, but you made it feel comfortable and thorough.

Really enjoyed the opportunity to recap learning and put it into practice with the small group exercises. Thank you!

The course was extremely useful and thought-provoking. The tutor was very good at explaining the content and ensuring that there was a clear focus throughout whilst consistently checking that everyone was okay as the topic was heavy and something that can easily upset.

Shian has an excellent way of delivering the content in a compassionate yet informative way. She was always open to answering additional questions and gave some great extra context where needed. The course was great and gave some much needed structure to having these difficult conversations.

I feel this was a very informative course and will aid me in supporting the customers I work with. it has also given me other things to think about such as safety plans and mindfulness of the language I use

The course was very informative and I learned a lot. The video with Campbell's phonecall was very important as it's something that we could relate to, as we are phone agents. The guide provides a lot of guidance and prompts that I can look to when I'm stuck on a call

Shian was our tutor for today’s session on the Suicide First Aid training we had for our work place today. I really appreciate her approach, her focus and her drive to give people the tools to help us handle these difficult topics. I feel she handled this with care and made the day as nice as it could possibly be. The main take aways I got from this session is that it is so important we recognise these feelings people may have and deal with them with care and confidence. Thank you so much for taking the time Shian to educate us on such an important topic. Keep spreading the word and making a difference!