Showing 51–60 of 233 reviews (5 star)
i think the training was well thought out and planned and the delivery of the training by the tutor was great. This has made me more confident when dealing with future scenarios where a customer is feeling suicidal.
This content would probably also be useful for employees who are more likely to deal directly with people experiencing suicidal thoughts, such as agents and associates. W
Only put 4 stars for confidence as would need to embed what I have learnt with practise
Great session, sometimes just a refresh in these difficult topics is enough to rebuild your confidence to deal with them.
Really good course, building on knowledge. Tutor was excellent.
feel like ive learnt a lot about having these conversations and not to shy away from direct questions will really help going forward
The training sessions was a really good way to understand how to manage conversations around this subject, providing tools and reassurance. MD was really engaging and interactive.
I always have an urge to "fix" things. It was incredibly useful to know that in these complicated scenarios, it's not about fixing but about listening and helping the person in crisis to cope.