SFA07-SFA USI Essential Services Reviews

Tutor was very personable - constantly checked in with everyone given the subject matter

I found the course very helpful in gaining a better understanding of how to better deal with people in these situations and how to manage the call and understanding what to listen out for.

The course is very helpful and gave me an extra insight on how to deal with customers that experience this type of circumstances.

Interesting course, a lot of useful information. Laura was a great host and made the course engaging. From a personal point of view think it would be better in person as think helps make discussions better but underhand why it's done via webex due to the different teams involved.

very informative and overall very engaging

The course was delivered very well and I do believe the information provided will be beneficial moving forward. Not only for work, but out of work too for any family / friends

Laura was brilliant, really engaging and despite the material of suicide in the course delivered, this was done in the care and important it deserves.

Laura was extremely welcoming, friendly and knowledgeable. The course content was informative and kept me engaged throughout. Lots of opportunities to ask questions and provide personal insight into a difficult topic. I am coming away from the course with the tools to be able to deal with scenarios in the future surrounding suicide, and feel confident to be able to do so.

I felt that the course work informative, it has given me methods to use in my work. Though I am still nervous of handling these type of calls, i feel that following the steps taught on the course and practice means I should be able to help people

Laura made the course very interesting and always answered and questions raised and made sure we were all ok before going on to the next bit very supportive- very approachable and