Level 1: Understanding Behaviour and Developing Proactive Support Strategies (RRN Prior Learning) reviews

4.9 (3,888 reviews)
AI summary of reviews

Attendees particularly value the trainers’ knowledgeable, approachable delivery, which uses lived experience, humour and relatable case studies to make Positive Behaviour Support memorable. Interactive discussions, group work and the clear exploration of behaviour as communication, cues, triggers and de-escalation help attendees reflect on their practice. They leave with practical strategies, a useful workbook and greater confidence to apply person-centred approaches at work and in everyday life.

Engaging trainersPractical strategiesInteractive learning

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It was very interesting and knowledgeable and understandable

SHEEBA T · 01 Dec 2025
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I'm glad I did this course. It was really what I needed as I come across patient with challenging behaviour on my everyday job. I am really pleased to have this face to face training. Ben was fantastic in explaining into details. Thanks

Valerie B · 01 Dec 2025
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this course thought me how to understand behaviour using primary strategies and to avoid triggers

Denise O · 01 Dec 2025
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I enjoyed this training, Ben is an amazing teacher, It was fun all day. I have learnt how to baseline and how to de-escalate triggers

Happy M · 01 Dec 2025
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Very interesting and informative course looking forward to the second one

Evadney R · 01 Dec 2025
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Ben was extremely interactive and used plenty of examples throughout the day to help us understand the course in more depth. He encouraged us to take part in group/team work which was also effective to hear other peers ideas. He used a lot of his own experiences and didn’t just focus on reading off the PowerPoint. Thanks Ben

Charlotte C · 01 Dec 2025
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Response: Thank you for your feedback, Charlotte. We’re pleased to hear you found the training interactive and that the use of examples and group activities helped reinforce the learning. We hope that completing the course will further support you within your role.

Class was so engaging and Ben did really well.I learned a lt how to manage the patients and always ask why before approaching a agitated person that will help me to de escalate the situation.Really pleased with this class and very hopeful that I can use these statergies in my work place.

Sweety J · 01 Dec 2025
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Good although I do worry about how much we tolerate

David J · 01 Dec 2025
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Really enjoyed the session. Feel that I gained knowledge and new ways of de escalation. I feel it was interactive and interesting. Thank you.

Sarah D · 01 Dec 2025
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Very educative and informative.Trainer very engaging and good at delivering his message.Have definitely learned a lot that I will take to my place of work and home /personal life.

Judith T · 30 Nov 2025
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