Level 1: Understanding Behaviour and Developing Proactive Support Strategies (RRN Prior Learning) reviews

4.9 (3,888 reviews)
AI summary of reviews

Attendees particularly value the trainers’ knowledgeable, approachable delivery, which uses lived experience, humour and relatable case studies to make Positive Behaviour Support memorable. Interactive discussions, group work and the clear exploration of behaviour as communication, cues, triggers and de-escalation help attendees reflect on their practice. They leave with practical strategies, a useful workbook and greater confidence to apply person-centred approaches at work and in everyday life.

Engaging trainersPractical strategiesInteractive learning

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Very informative, trainer was enthusiastic and a good teacher. Learnt a lot and will implement into practice on ward

Lauren E · 28 Nov 2025
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Excellent trainer knowledge, giving relevant examples that aided understanding. Quite theory heavy but made it engaging and informative.

Emma R · 28 Nov 2025
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Response: Hi Emma. Thank you for sharing your feedback. We really appreciate your comments and will keep them in mind when reviewing our sessions. The theory content is an important part of the course, especially when exploring the function of behaviour and developing primary strategies, and we are pleased that the trainer’s knowledge and examples supported your understanding. By attending the training, we hope this will further support you within your role.

Really interesting course. Interactive. Learnt a lot about how to better treat patients and understand what to do when they are displaying challenging behaviours. Will help with patient experience and my own skills and learning. Would recommend the course to everyone

caroline M · 27 Nov 2025
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Excellent session delivered by Ben! Very engaging, interesting and makes sure the information really sticks in your mind. Very useful information for us to take away and use on the wards which hopefully will have a positive impact and outcome for ourselves and our patients

Lauren T · 27 Nov 2025
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It's made me really think about why people act the way they act really loved the course

Emma K · 27 Nov 2025
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Ben was absolutely fantastic, excellent trainer and very relatable with real life experiences for us to relate to. Now have a much better understanding of PBS theory and understanding people’s behaviour and why people may act in a certain way and how I can deescalate this, for me to take into practice and to take to my level 2 and level 3 day,

Lucy M · 27 Nov 2025
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Great trainer, really engaging. I learnt so much about how to learn people's cues, the timings for de-escalation and about how I do judge people which has shocked me. Ill take this into home and work life. This was really personal to me as I want to apply this to help my brother, going through an incredibly difficult time with his mental health, and hopefully share some of this with my family so they can also help him.

Rachel J · 27 Nov 2025
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Response: Hi Rachel. Thank you for sharing such thoughtful feedback. It’s great to hear that the training supported your understanding of cues, timing and reflection on how we interpret others. It’s clear the session had a meaningful personal impact, and it’s positive to know you feel able to bring these insights into both your work and home life. Thanks again.

Really engaging trainer. Really enjoyed this 1st part of the course hope the next one is as good. Will be using these new skills within my role.

Lisa R · 27 Nov 2025
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This was a super course that helped me learn lot of things. The trainer was superb and done a good job. I think we need to extent this course to every one on patient care.

Jeev M · 27 Nov 2025
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Ben did a good job with the course, I am going to start implementing the course content without delay. It was really very educative and will help me work better.

Sylvester N · 27 Nov 2025
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