Conflict Management and De-Escalation Skills Reviews

common sense stuff can see its usefulness

Good course

I learned a lot and found the practical examples particularly helpful.

Good course overall and would recommend to colleagues. Apologies near the end , we had a power cut.

Thanks Tom. Keep up the good work. 10/10 Mary

Very happy.

Excellent

The tools I learned in this course are immensely helpful.

Really enjoyable. Sometimes this type of training can be very boring. A great trainer.

Tom was very patient and explained everything very well