Conflict Management and De-Escalation Skills Reviews

The course was very informative and interesting especially the human behaviour elements. The break out rooms were a good idea allowing to interact with and hear from the other attendees who were in different sectors.

Really enjoyed the course. Break out rooms were interesting. Tom controlled the flow of the course very well.

Great course, delivered very well

Very user friendly , covered a lot but at the right speed . Great to know the trainer has real experience

Fun and informative course, enjoyed role play.

great course, the course material was easily understood

excellent course, excellently presented

Thoroughly enjoyed it. Many thanks.

Very good course which will be extremely useful in my role. Learned many new skills and approaches

Thank you Hope for a part 2 session