Conflict Management and De-Escalation Skills Reviews

Very interesting programme gained great knowledge.

Great interactive training session. Excellent short videos and real-life examples from the trainer.

Was not expecting to have enjoyed the course as much.

The training was exactly as I expected that it should be, interactive, relative and informative to the service that we offer. Overall presentation was excellent!

Covered a vast area of information, very well presented and communicated

The course was very good. II didn't expect to be given as many tools to de-escalate a situation and am very happy that depending on the situation, I can chose a model to follow.

I would like to see this course extended into a 2 day delivery. With the 2nd day being one where practical experience is an option with role related exercises and hands on feedback from trainers. However information provided on the day was excellent.

Very interesting course - enjoyed it!

I found the course informative and it has given me a few tips and suggestions that I will use from now on.

Very good course to help me in my role as a customs officer. Will very much help if I come across aggressive behaviour and it gives me the tools to deal with it which keeps me safe.