Conflict Management and De-Escalation Skills Reviews

Thom was very helpful and insightful, and his prison officer experience really helped to ground and apply the learning on conflict resolution especially.

Very enjoyable course.

Thom made the course very easy to follow and engage with. It gave me great skills to be able to complete my role.

Really relevant from our point of view to what we are dealing with on a daily basis.

Informative and good interaction with other participants

Enjoyable course. Skills learned easily applicable

Excellent course very informative

Engaging

Excellent Course, Tom was brillant and kept us all alert and entertained while learning. Thank you Tom.

Very practical and informative. It made me think about my approach not just with external clients but how I need to adapt to situations internally