Conflict Management and De-Escalation Skills Reviews

Have completed this course only a few weeks ago but found this much better, engaging, interesting. Trainer was good, had a great way of presenting and trying to start discussion without being forceful. Breakout rooms were helpful also

Really enjoyed and picked up lots of tips

Lovely hotel and room. Lunch was lovely.

Great course

Really good course.

I would highly recommend Thom for future courses.

Great day and enjoyable. Will certainly remember a lot of the course content

Brilliant

Great course,

I felt the course was very much geared towards a face to face enforcement role. Not all confrontations are face to face so an extra stem could have been added where observations couldn't be met. I hate leaving on a negative note as i really did enjoy the course. Many thanks