Conflict Management and De-Escalation Skills Reviews

Excellent workshop

I feel more confident in having to deal with conflict if it should arise.

Excellent days training and great insight.

Excellent course

Excellent trainer

Very good and useful information

Very informative

Overall very good

Would be interested in more role play scenarios facilitiated by Thom as either a customer or vice versa.

Course was online so question of Venue is not really applicable. Course was informative, well presented and relevant.