Conflict Management and De-Escalation Skills Reviews

found the course very information and I think will help me better handle any future conflict situations

Very good and informative course. Lots to take forward and add to my toolbox. Thanks very much John.

Overall excellent

Very interesting course and i felt the time flew. Again John was very engaging and had very interesting stories.

I enjoyed the overall presentation, I have taken a number of points away which I hope will help me in my role

A very informative afternoon

Excellent training, and very personable trainer