joanna c, 29 Jan 2026
A really excellent and enjoyable course
Tilly A, 29 Jan 2026
This was an excellent training session which included teaching and interaction. Max managed to set out the background and then narrow the topic down to the crucial area of difficulty focused around young people with emotional and behavioural difficulties and the challenges in negotiating funding for appropriate support. This has opened my eyes to the various different approaches which can be taken to hold other agencies, namely health, to account around their responsibilities in funding and importantly commissioning support for young people which I was not properly aware of before.
Karen s, 29 Jan 2026
Enjoyable course which will assist in the development of complaint letters going forward and aid my practice.
Helen N, 29 Jan 2026
Very informative and interesting. Lots of group discussion was very helpful
Laura S, 29 Jan 2026
Jim is a great trainer, I did another course with him and was pleased when I saw he was the trainer for this course. I enjoy his stories, they help add context and help my memory of what we have learned.
Carol M, 29 Jan 2026
Really interesting and helpful course which makes you think and identify what can be improved.
George S, 28 Jan 2026
Overall good course to give a fresh perspective on conflict management.
Maralyn F, 28 Jan 2026
Excellent use of my time and certainly worth a day out of the office. I hope to apply the concepts in the coming months as I negotiate the scope of support I can provide the business with reduced resource.
Graham C, 28 Jan 2026
Dr Bannerman's easy style was engaging throughout. The content was pitched at a level where I will be able to remember and use the elements that I most wat to. And I learned LOADS.