Showing 281–290 of 2,606 reviews (4 star)
very informative and in depth. Simon provided information relevant to the field and applicable skills and communication skills
I was aware of what happens in court but to gain knowledge on what types of techniques are used to unsettle - disrupt person's on the stand was very helpful
In general the 'Effective Comms & De-escalation Skills when dealing with Challenging Customers' course was helpful, but it wasn't really job specific
The day has given me a lot more confidence but I appreciate I still have much to learn
Good course. Informative, good examples of conflict management included.
really informative and interesting on how to structure the reports from the perspective of the courts/ barrister
A lot of information to pass on and I struggle with remembering the different relevant sections in the Bees Act but it definitely helped clarify and refresh my understanding of the Act