Lisa B, 17 Mar 2026
The listening exercise was a really great way to reinforce how difficult it can be to capture everything concisely and bullett points are very useful
Susan M, 17 Mar 2026
This was great and very helpful and informative. Lots that I will take back and use in practice. Max very knowledgeable and approachable
Lesley Y, 17 Mar 2026
Course was really good as it was specifically aimed at Scottish legislation
Michelle L, 17 Mar 2026
Excellent course. A bit more warning about content would of been useful for me as discussing suicide caught me off guard. I was also unable to notify the trainer individually so he had no idea why I wasn't being asked questions. Pleased the option was there though.
helen b, 17 Mar 2026
very informative and made applicable to the roles within the group
Kelly K, 17 Mar 2026
Very engaging course that I found extremely helpful and definitely gave me another outlook on responding to complaints and writing investigation reports.
Ann T, 17 Mar 2026
Worthwhile course which needs to be undertaken by ward managers and clinical sisters too.
Denise M, 16 Mar 2026
Excellent day covering all aspects of reports and response letter writing. Especially enjoyed critiquing the examples which gave an overview of what not to do. I would have appreciated an example of a really good report and letter to be able to benchmark against. Really enjoyed the session with lots of take away tips and greater knowledge. Thank you
Lisa R, 16 Mar 2026
Knowledge after is much better. Feel far more equipped. Only reason not a higher score is that in terms of skills I will still need to develop these through implementing my new knowledge in the real world as I have my first discussion between experts coming up soon