Course was poorly delivered. Trainers knowledge of the material was poor and the students corrected the trainer on a number of occasions. Slides were very poor quality,some not relevant, answers to questions were often wrong. Whole presentation looked thrown together. Great disappointment and poor value for money.Will not recommend this to my employer or my Union rep.Response : Dear Clive, thank you for taking the time to provide us with your feedback. Simply Academy tutors are carefully selected and amongst the most knowledgeable in the industry. All tutors are fully qualified and are backed by years of practical experience. Our Teacher Development Program ensures the highest standards are offered with every course. I understand that your courses were undertaken with different tutors and although I appreciate each tutor has a unique delivery style and to ensure continuity, we do deliver the CeMAP programme in a consistent format. Please be aware that your booking is backed by our Pass Assurance scheme, therefore should you require any further support post course please do feel free to get in touch with our Student Support team whom will be happy to assist further.
I would like to put on record my dissatisfaction with this course. I thought the tutor had no real knowledge of the course content. I have taken the cemap courses with your company and was very happy. I would prefer a refund of my payment or at the very least to take the course again with another tutor.Response : Hi Lee. Thank you for providing your feedback and I’m sorry to hear you were not satisfied with your recent training course. At Simply Academy we pride ourselves on delivering the best possible training to our students, and our tutors are highly skilled and knowledgeable with many years industry experience. I would like to point out that you are still within the Terms & Conditions timeframe to reattend the course free of charge under the Pass Assurance Scheme. A member of the student support team will be in touch with you to discuss how we can assist you further with this.
We are in the midst of a very hot summer and there was no air conditioning in the training room that worked at all, many complaints to the reception and many promises of "maintenance" being informed, absolutely nothing happened, didn't even see the "maintenance" people, wonder if they actually have any?? The very uncomfortable room was a terrible learning environment.Response : Hi Max. Thank you for taking the time to provide us with valuable feedback and I’m sorry to hear that you were unsatisfied with the learning environment. Unfortunately, the air conditioning had a fault which was unable to be fixed straight away, and although you may not have seen the maintenance team who were trying to deal with the issue without causing any disruption to your training, I can confirm that every effort was made to rectify the fault. Please do feel free to get in touch with your course adviser should you need any further assistance.
Compared to CeMAP 1 I think the course is very overpriced and poor value for money. I was very disappointed and feel that I have received very little back for such a big outlay. The pre course training material is almost identical to CeMAP 1 so spending £20 to have it printed off felt like a waste of money. I also think that the course could have been done in half the time so much was a repeat of 1st course. Just feel course 2 is a big let down after such an excellent 1st course.Response : Dear John, thank you for taking the time to provide feedback however I must dispute the comments made. Each CeMAP module is based on a different syllabus therefore it is impossible for our pre course guides to be identical, in turn the 100 page guide is available to read online therefore their was no need to incur any printing costs for this element. With regards to covering the course within 2 to 3 days again this would be impossible and would no doubt have a negative impact on the end result. Rest assured as market leaders within the financial training industry we endeavor to provide a 1st class service to all our clients therefore should you require any further support please feel free to call in.