Melanie C, 24 Feb 2026
I really enjoyed the course, it was informative and engaging. At times the pacing was a bit slow and confusing, however the trainer was very helpful.
Michal S, 24 Feb 2026
Blackpool
Great teachers, very knowledgeable but not enough material to cover in the time allocated
Martyn H, 24 Feb 2026
Blackpool
Was a good laugh and ad insite in to the changes so I can do my job efficiently.
Megan C, 20 Feb 2026
Overall a very welcoming team and helped me gain confidence to be more professional.
Shushana T, 20 Feb 2026
Overall, I enjoyed the course. it was very informative. I have gain a lot of knowledge and build on my skills. I feel prepared to take on any challenges with what I have learnt.
Kian W, 20 Feb 2026
There could have been some minor improvements in how the coursebook was laid out and the types of question it asks. But overall, the content of the course made me fee much more prepared than ever to finally take on a customer service role.
mohammed n, 20 Feb 2026
ive learned different ways of dealing with customers and colleagues within an organisation