Various topics were mentioned and looked into with depth which made the group work interesting and engaging. The teacher was fun, professional and caring which brought a lot of comfort and it helped keeping interested in the course. I would advise people to do this course to improve their knowledge on costumer service. In general the course is interesting and challenging and it does bring good knowledge of the topic and it definitely prepares you for the future.

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Richard B, 20 Feb 2026

A useful, well run course, giving insight into the overall place of customer service within an organisation and specific aspects of the role.

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Mohamed E, 20 Feb 2026

It was an effective and engaging course that expanded my understanding on the importance and qualities of good customer service.

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