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Helen Pettifer Training Ltd Reviews

lizette t, 05 May 2023

This was all information I already knew.
Response : Lizette, thank you for taking the time to leave feedback, it is much appreciated.

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melissa h, 04 May 2023

It was very helpful to understand passengers and to now think differently. If a customer seems rude or angry they could just be nervous so it helps with how to deal with more difficult calls. There were a few things that were suggested which just isn't possible in our role but still good to be mindful of it for future.
Response : Thank you for your feedback Melissa. I am pleased that the course has provided some understanding in helping to deal with more difficult calls.

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Nadia G, 04 May 2023

It was interesting as have a better understanding on different types of vulnerable customers and help to understand their needs as each customer are different.
Response : Thank you for taking the time to leave feedback, Nadia. I am glad the course provided a greater understanding of individual customer needs.

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Jess M, 03 May 2023

Really helpful for professional and personal life, thank you!
Response : Jess, thank you for your positive comments, I am glad you found the course so helpful on both a professional and personal level.

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Delano M, 03 May 2023

Helen is a very polite, patient, informative trainer. Thank you for giving us the skills and knowledge to support people in our line of work :)
Response : Thank you for your positive comments, Delano. I am so pleased you found the course beneficial in supporting you in your role.

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Ferhan A, 03 May 2023

Thanks!
Response : Thank you for taking the time to leave feedback, Ferhan.

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Mohamed G, 03 May 2023

Helen was a great trainer, providing lots of great insight
Response : Thank you for your positive feedback, I am pleased the course provided valuable insight.

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Jessica M, 02 May 2023

Helen was amazing and made everyone feel very comfortable and present. She taught me many areas in this vast topic that I hadn't thought would fall in this category. I have a much larger understanding and I know exactly how I will use the knowledge and communication techniques moving forward. Thank you Helen! Jessica Woods
Response : Thank you for your positive comments, Jessica. I am so pleased that the course has given you a greater understanding and will help with communication techniques in the future.

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Fiona R, 13 Apr 2023

I was very happy with the course, i learnt a lot and found the information given was extremely helpful and put things in to perspective for me.
Response : Thank you Fiona for the feedback and I'm so pleased to hear that you learnt a lot from the session.

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Callum H, 31 Mar 2023

Thanks Helen, found the course very thought provoking, insightful and helpful for my day to day job!
Response : Callum, thanks for taking the time to leave feedback and I'm pleased you found the course thought-provoking and helpful.

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[ Inappropriate review ]