Maia T, 13 Sep 2023
The training was very informative and was delivered in a friendly manner; many topics to think about, understanding of the therminology "a vulnarable customer" and how to deal in such situations. Nice balance of theory and practice. Thank you, Helen!Response : Thank you for taking the time to leave such positive feedback Maia. I am so glad you found the course informative.
Phoebe G, 07 Sep 2023
It was very informative! I feel more confident in speaking with customers who may be showing signs of or experiencing vulnerability. I also feel a lot more confident in knowing what to do with the information that the customers provide me and know where to signpost them if necessary. Helen answered any queries I had and I would recommend her to anyone!Response : Thank you for your detailed and positive feedback Phoebe, it is much appreciated. I am very pleased that you feel more confident in speaking with vulnerable customers and with where to signpost if necessary.
Lauren N, 07 Sep 2023
The course was great, I feel like I learned so much but what made it even nicer was that Helen shared her own personal experiences so I feel like we connected with her on a deeper level and what she was saying had come from experience. She was so lovely and inviting! I came away from the course with so much more knowledge. Thank youResponse : Lauren, thank you for taking the time to leave such detailed and positive feedback. I am so pleased you enjoyed the course and that you gained more knowledge as a result.
Holly D, 07 Sep 2023
Helen was great. It was a lot of information and was very glad to have some break time to take away and reflect. Very happy with what I learnt today.Response : Thank you for your positive feedback Holly. We do cover a lot of information in the time but I'm glad you were happy with the course.
jess s, 07 Sep 2023
Gained a lot of knowledge from this. happy to have done it with Helen who was so lovely. Thanks again.Response : Jess, thank you for your kind comments. I am so pleased you gained a lot of knowledge from the course.
Lisa E, 26 Aug 2023
worthy, useful and very informativeResponse : Lisa, thank you for taking the time to leave such positive feedback. I am so pleased you found the course useful and informative.
Heather K, 11 Aug 2023
Helen, provided lots of information that helped give me more confidence in dealing with these conversations and the logging of the cases and what things we should be looking out for.Response : Thank you for taking the time to leave such positive feedback Heather. I am so pleased you feel more confident in dealing with vulnerable customer conversations and what to look out for.
Alicia F, 10 Aug 2023
Very engaging and good knowledge.Response : Thank you for taking the time to leave feedback Alicia, it is much appreciated. I am glad you found the course engaging.
Carole A, 04 Aug 2023
An excellent course, with great content and supporting documentation.Response : Carole, thank you for your positive comments. I am so pleased you found the course content useful.
Helen D, 03 Aug 2023
Excellent and very informativeResponse : Helen, thank you for taking the time to leave such positive feedback, I am so pleased you found the course informative.