Lauren N, 07 Sep 2023
The course was great, I feel like I learned so much but what made it even nicer was that Helen shared her own personal experiences so I feel like we connected with her on a deeper level and what she was saying had come from experience. She was so lovely and inviting! I came away from the course with so much more knowledge. Thank youResponse : Lauren, thank you for taking the time to leave such detailed and positive feedback. I am so pleased you enjoyed the course and that you gained more knowledge as a result.
Holly D, 07 Sep 2023
Helen was great. It was a lot of information and was very glad to have some break time to take away and reflect. Very happy with what I learnt today.Response : Thank you for your positive feedback Holly. We do cover a lot of information in the time but I'm glad you were happy with the course.
jess s, 07 Sep 2023
Gained a lot of knowledge from this. happy to have done it with Helen who was so lovely. Thanks again.Response : Jess, thank you for your kind comments. I am so pleased you gained a lot of knowledge from the course.
Lisa E, 26 Aug 2023
worthy, useful and very informativeResponse : Lisa, thank you for taking the time to leave such positive feedback. I am so pleased you found the course useful and informative.
Heather K, 11 Aug 2023
Helen, provided lots of information that helped give me more confidence in dealing with these conversations and the logging of the cases and what things we should be looking out for.Response : Thank you for taking the time to leave such positive feedback Heather. I am so pleased you feel more confident in dealing with vulnerable customer conversations and what to look out for.
Alicia F, 10 Aug 2023
Very engaging and good knowledge.Response : Thank you for taking the time to leave feedback Alicia, it is much appreciated. I am glad you found the course engaging.
Carole A, 04 Aug 2023
An excellent course, with great content and supporting documentation.Response : Carole, thank you for your positive comments. I am so pleased you found the course content useful.
Helen D, 03 Aug 2023
Excellent and very informativeResponse : Helen, thank you for taking the time to leave such positive feedback, I am so pleased you found the course informative.
Michelle D, 03 Aug 2023
I felt the training was very well thought out and informative. Given the subject matter I thought it was very good we were given time to reflect, could interact as much as possible and were given advice on how best to look after ourselves as well as others.Response : Thank you for your detailed and positive feedback Michelle. I am so glad you found the format and content of the course useful.
C J, 02 Aug 2023
Helen's passion was infectious, and the course was a much-needed reminder that the customer is at the heart of what we do.Response : Courtney, thank you for your lovely feedback, I am so pleased you found the course helpful.