Helen Pettifer Training Ltd Reviews

A very informative and thorough course which covered a number of topics useful to my day to day work

Great course, great validation for our team and also some new tips and skills to take moving forward. Helen was so lovely and delivered the course in a very gentle way, which suited our team.

Excellent course and Helen is a wonderful compassionate trainer. Will highly recommend x

Brilliant course, eye opening, thought provoking, and balanced with fun too! Helen is so knowledgeable, really engaging, and has so many real life examples. Thank you so much!

Helen was amazing. She dealt with this extremely difficult subject amazingly. It was incredibly informative and well presented. I came away from the session with more confidence in this subject and feel as though when I get the call, I will be prepared in how to deal and handle the call. Thank you Helen

Helen was brilliant and really engaging, a thoroughly enjoyable course

Helen was fantastic, extremely knowledgeable and really informative without overwhelming us. It felt like discussions happened naturally and we learnt so much for the session which we can now take away and put into practice to better help our customers who need us the most. Thank you Helen!

Thought it was engaging and eye opening, Helen was excellent

Helen was really engaging and clearly passionate about the subject, which in turn got everyone excited about it. We came up with loads of good ideas for the company and strategies we can implement in day-to-day life when encountering vulnerable customers. Helen also made it fun - the time passed so quickly! Would definitely recommend to teams that deal with customers, or even those that don't, as it's such an eye-opening subject. Thanks Helen :)

As a claims trainer for Markerstudy I found this course extremely interesting and useful to allow me to provide the tools and to support handlers manage difficult conversations with customers, not just those where suicide is mentioned. We deal with numerous vulnerable customers everyday. I also took away some great trainer techniques from watching Helen, she is a lovely trainer. She has a lovely tone of voice, she is knowledgeable, passionate and empathetic. Thank you