Showing 371–380 of 1,538 reviews (4 star)
Interesting course to refresh knowledge and promote improvement
George was really engaging and made a day of training enjoyable. The parent, adult & child section was interesting and would have liked to have had more emphasis on this section and how to deal with clients who are in child or parent state. Would also like to have more focus on actually dealing with complaints
It was useful to have live training (via Teams) to be able to reinforce the online reading modules and to have group discussions to bring things to life a bit more. In my opinion if in person I think 3 hours would be about right but via Teams I think this could have been successfully run in a 2 hour session still allowing for a 10 min coffee break as there was a fair bit of duplication to the reading. I appreciate this does very much depend on the group involved and that repetition of ALGEE is not bad thing.
Having completed the foundation cert, I found this course a huge jump up in knowledge and expectations. That being said, when I have completed the module assignments I am sure it will be of benefit and it has already enhanced my critical thinking in this arena. Whilst I understand the need for Virtual courses and the rise in popularity for various reasons, I am still adapting my own learning style to use this as best as possible. I am afraid I am still quite old school and like a classroom scenario.
The course was conducted in a logical manner. The presentation and team interaction were maintained at a high level.
Needed more practical of using tools as I only use in the house Good course
Matt was a very engaging and helpful trainer, with a thorough understanding of how businesses operate and the structure of organisations. His teaching methods were very helpful too, and he is an asset to TSW