TSW Training Reviews

Very well explained, easy to follow and learn

George was fantastic as an instructor. Very engaging and made the content enjoyable Gave us a better understanding of the nuances of customer service that we wouldn’t normally think of

Trainer was excellent and although some of the content was information I was aware of, lots of it was new and were new ideas and processes I can put into practice when mentoring.

The course gave me an overall view in how to become a good leader

I found it a bit too long

Overall a very good and insightful session - interactive and left with some tangible takeaways to implement.

Could have been more geared towards what we actually do rather than something generic.

Andrew came across in a positive manner

It's a lot of content to cover and digest in a short space of time. The activities are a helpful learning tool, but I didn't really feel I got to engage with them in depth and make best use of them. Though appreciate the course is catering to a variety of needs/ levels/ areas of interest. I find the Notes structure a bit hard to follow sometimes - can be unclear how/whether subsections relate to each other and the overall topic for each Part. Also not always immediately obvious how the Learning Outcomes link to the content. However, on balance, it's a pretty comprehensive introduction and overview.

Good course