Showing 501–510 of 1,056 reviews (4 star)
An extremely enjoyable session with just the right mix of interactive exercises and information shared via slides. Thanks ever so much Steph.
Loved the training course and very necessary to my role. It's a shame that we have to do complaints training though. It would be nice to live in a world where complaints are not so frequent! Thanks Steph
Great format - plenty of breaks, very interactive and flexible. Great facilitator and just the right amount of information!
We do not realise how important to know these things at every days work place. It was a good opportunity to realise and to know from now. Thank you.
The course was enjoyable and useful for the future, as it was offering information that for some people was new. Potentially some of the activities could be done slightly quicker, but it might be depending on the participants. Laura was delivering the course in a very friendly and calm manner.
I really enjoyed the pace of the course and the frequent use of break out rooms. Laura kept the number of people in the "rooms" to a minimum which created a safe space for discussion and to express views. There was a good mix of colleague and patient/relative scenarios. I feel that I have refreshed on previous learning and also gained some new knowledge and skills that I can use in the work place
Laura was great, very friendly and knowledgeable, great interesting anecdotal references. I just personally find anything which involves a screen for a whole day difficult therefore that’s where any improvement would come from.
very insightful. good to speak with fellow colleagues and share ideas.