Showing 51–60 of 1,161 reviews (4 star)
I enjoyed the training session. There was a good mix of theory & interaction which was delivered by a very knowledgeable individual who was able to supply examples to the groups different work areas. Whilst my department doesn't experience behaviours of concern very often I now feel better prepared to be able to use descalation techniques & may also be able to use it with managing a large team of staff
Response: It’s great to hear you enjoyed the session and found the balance of theory and interaction useful. We’re really pleased the training feels relevant to your role and that you feel more equipped to manage situations, both in practice and within your team.
Overall I think the session was quite long and would have appreciated the chance to stand up and participate. However the content was really in depth applying studies I wouldn’t have thought to consider. I think Ben did a great job getting everyone to participate and engage within the session.
Response: Thank you for your feedback. We’re really pleased you found the content in-depth and engaging, and that Ben encouraged good participation throughout. We appreciate your comments about the length of the session — the course duration is set in line with RRN Standards, but we’ll continue to look at ways to keep sessions as engaging and varied as possible.
Very engaging trainer who explained things well. I have learnt things I will adapt not only into my professionally life but my personal.
Response: Thank you for your feedback, Daniel – it’s really appreciated! I’m pleased to hear you found the session engaging and that you’ve taken away learning you can apply both professionally and personally.
Some of it I can use but we don't have any physically aggressive customers at the base I regularly work at. There are some other bases I do occasional shifts at where there are mildly physically aggressive customers, but it's not often they are.
Some parts of training were not applicable to our client but trainer was very friendly enthusiastic and welcoming all instructions and info well presented overall enjoyed the course
Response: Thank you for your feedback, Danielle – we really appreciate it! I’m pleased to hear you found the session well presented and enjoyed the course overall. It’s great to know the trainer created a friendly and welcoming environment.
I have learnt a great deal from this course. I have picked up the skills and starting to develop teaching the course skills. Liam has been fantastic as a trainer particularly towards the end of the week in practical. Georgie has been lovely and really supportive answering questions and breaking them down so I understand.
Response: Thank you, Lewis. We appreciate your feedback and are pleased to hear the course supported your development and understanding. It’s great to know Liam and Georgie’s delivery and support contributed positively to your learning.
Very detailed & informative course, was helpful to have a refresher on the arousal model. Enjoyed group discussions & hearing other people’s ideas on how to make adaptations for patients. Very knowledgeable & passionate trainer.