Tracey H, 21 Jan 2026
Kieran made the day very enjoyable and knowledgeable and I feel like it really helped refresh things.Response : Hi Tracey. Thank you for your feedback. I’m glad to hear that you found Kieran knowledgeable and that the session was enjoyable. We hope the refresher helps reinforce your skills and confidence in your role.
Lisa G, 21 Jan 2026
Brilliant course, it was great to have examples of what Ben was explaining to see how to use the skills in practice. Ben was very open and engaging and challenged us to think differently about certain things. Lots to take away and hopefully can sign up to level 2.Response : Hi Lisa. Thank you for your feedback. I’m glad to hear that you found the course engaging and that the examples supported understanding of how to apply the skills in practice. It’s also good to hear that Ben’s open approach encouraged reflection. We hope the session provides ongoing support for your role.
Tracey B, 21 Jan 2026
Excellent refresher. Great season with a great trainer and lovely pupils.
Emily B, 21 Jan 2026
I really enjoyed Ben’s way of teaching, it really ensured that the whole class engaged and made training bearable. I managed to takeaway a great lot of information and retained it due to the engagement aspect proven by the quiz at the end. Thanks Ben.
Alison H, 21 Jan 2026
It was interesting and useful. Made me think about my practice and will use in the future.
Alice L, 21 Jan 2026
Very informative, I know feel more confident when dealing with challenging behaviour and feel I have a better understanding of why people may behave in that manner. Overall Ben provided an excellent training session which I can put into practice during my home and working day.
Luca B, 21 Jan 2026
It has been an amazing opportunity to learn new things and to get confident with new techniques.
Julia R, 21 Jan 2026
Genuinely brilliant course. Ben was engaging and interactive, ensuring we understood the material. I learnt a lot that I will use both at work and at home. We had a giggle too which always makes training more memorable. Thank you. Looking forward to level two
Danniel H, 21 Jan 2026
The course was amazing, alot of valuable information that makes you think about your own practice and approach to patients. It gives you knowledge of how to engage with different people which is beneficial to working in healthcare. The trainer Ben was very welcoming and kept the course interactive to ensure that positive engagement was kept. I have realised that our team are already completing some PBS without even realising.Response : Hi Danniel. Thank you for your feedback. I’m glad to hear that you found the course informative and reflective of practice, and that it supported understanding of engagement approaches within healthcare. It’s also good to hear that Ben’s welcoming and interactive style contributed positively to the session. We hope the session provides ongoing support for your role.