Showing 971–980 of 27,643 reviews
A really good course delivered at a good pace with sufficient breaks. Lots of relevant experiences and examples of how to support persons in crisis. Would definitely recommend
it was really helpful to identify silent signals and how to approach with a person who is thinking about taking their own life
It has been a very useful course, not just for our sector but to apply in our personal lives.
Overall, the training was very helpful, and we received some great clarifications. We learned that our words can have a big impact during a call. For example, using the word “understanding” should be avoided if we are not truly in the player’s shoes. We also learned how to handle these types of cases properly: listening, empathizing, using short sentences, asking for more information, and then, when the time is right, taking control of the call. We should also put the player’s queries on hold when necessary to ensure the player is safe. Using phrases like “I hear you” can help reduce escalation and reassure the player that we are there, listening, and paying attention.
Thank you very much for the training today. Very informative and interactive. I feel my confidence has definitely grown and developed.
Well presented, useful contacts. Easy understandable information