Showing 7,821–7,830 of 28,048 reviews
There were a lot of methods and processes in the course which I can take into my role. The language was very appropriate and the videos made good use of the processes.
Very informative course which has better equipped me to better understand whats going on and what someone may be feeling as they are and importantly how to keep them safe by allowing them to be heard and in control
Overall training was interesting but I felt with my experience/knowledge the training could be shorter as it was for me similar to all other training sessions I've had over the years I would like to see more about setting boundaries in place for customers where it becomes repetitive/abusive of our services
I expected the course to be pitched at a much higher level. I expect its hard to get it right for everyone.
Really enjoyed the course today, I have learned a lot and it’s training I can use straight away.
I have engaged with this training previously - where the trainer was "green" and had not understood the levels of knowledge and experience within the room. A very different experience today with Ken. Personable, confident, competent and provided a nuanced and informative course. The additional questions below would benefit from a third option.
Ken delivered the course brilliantly, he was engaging, and all the information was relevant
Good course well presented, gave me some updates i was not aware of
So valuable, I have taken so much away from this training.