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Learned alot and how to approach the needs of others.
I really enjoyed the course as it has played a big part in my life and I now feel that I could deal with a situation in the future.
It would be even more useful for the course to have been geared towards teenagers as that is our work environment
This course is very intense but having a facilitator who is highly skilled and equipped with knowledge really helped.
I was dreading this course but I now feel much less afraid of the topic and will find it useful in a real life call or face to face client interaction.
really enjoyed this session, very informative