Showing 16,121–16,130 of 28,092 reviews
Very informative course. Debbie the Tutor was very helpful.
Excellent and engrossing experience, so grateful to be part of this amazing group
Good content but may be difficult to fill transfer to our work environment, given the nature of complaint resolution
A really well presented training session especially being online. The Tutor advised that it was not possible to share the Presentation but a similar workbook would be more useful with the actual processes we discussed. The workbook sent is really just a tool to use with not much of the guidelines and information discussed.
I attended the course as a means of rounding out my call handling techniques, as I spend a lot of time on the phone both to the public and those reporting to me. The course underpinned a lot of the things I do when speaking to people already, and has given me a level of confidence that I didn't perhaps have before in dealing with a conversation where the other party could be considering suicide as an option.
THE COURSE WAS INFORMATIVE AND WILL HELP ME AS A PRINCIPAL TO INCREASE MY LISTENING SKILS AND UNDERSTANDING AND BE A STRONG MORAL SUPPORT TO ALL MY STUDENTS AND STAFF MEMBERS.
Well structured course with good slides and discussion balance
Really great training, will definitely be looking in to the full day course