Level 1 Award in Customer Service reviews

4.8 (278 reviews)
AI summary of reviews

Supportive, knowledgeable trainers are the course’s clearest strength: they explain customer service clearly, adapt to individual learning needs and welcome questions. Sessions are interactive and enjoyable, using discussions, group activities and varied teaching methods to make the content easy to understand. Reviewers value the well-paced structure, useful materials and practical examples, reporting stronger confidence, refreshed skills and knowledge they can apply at work and in future job searches.

Supportive trainersInteractive sessionsPractical learning

Generated from recent reviews; may not reflect every review

Showing 1–10 of 241 reviews (5 star)

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“

I enjoyed this course alot, Joanne has brought my confidence up and made me step out of my comfort zone she's really good thank you for that.

Harvey M · 20 Oct 2026
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“

having a laugh

Rihanna T · 20 Oct 2026
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“

Very pleasant. Engaging for all. Relaxed environment.

Riley B · 20 Oct 2026
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“

Thank you to my tutor Joanna she’s helped me so much

Lareice W · 20 Oct 2026
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“

Good course, very well presented

William S · 20 Oct 2026
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“

Joanne is a great course instructor she's been very helpful and supportive these past 2 weeks 😁

Sammy T · 20 Oct 2026
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“

This is a great course and includes everyone. It gives a great understanding of what happens in customer service and how difficult it can be dealing with customers.

Georgia S · 20 Oct 2026
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“

The course is useful and very understanding for customer service and very informative of the different aspects of customer service

Kayden W · 20 Oct 2026
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“

It was exceptional, a really informative, engaging as well as motivational experience. Thoroughly enjoyed it, and getting a lot out of it. The things you learn are inspirational for other parts of my life too. There were a lot of people doing it - unsurprisingly - and Joanna had a much to coordinate, but still had time for personal contact and was very helpful, giving good, expert advice.

Barry S · 20 Oct 2026
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“

Joanna created a lovely environment to learn it and made sure everyone understood what was being taught. Great coach

Chandni P · 20 Oct 2026
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