Level 1 Award in Customer Service reviews

4.9 (261 reviews)
AI summary of reviews

Supportive, knowledgeable trainers are the course’s clearest strength: they explain customer service clearly, adapt to individual learning needs and welcome questions. Sessions are interactive and enjoyable, using discussions, group activities and varied teaching methods to make the content easy to understand. Reviewers value the well-paced structure, useful materials and practical examples, reporting stronger confidence, refreshed skills and knowledge they can apply at work and in future job searches.

Supportive trainersInteractive sessionsPractical learning

Generated from recent reviews; may not reflect every review

Showing 1–10 of 35 reviews (4 star)

Sort by

Good experience and very well presented

Bradford
Hasanur U · 18 Mar 2026
Helpful review?YesNo
Report review

Overall the course was good and was decently paced

Bradford
Hamaad F · 18 Mar 2026
Helpful review?YesNo
Report review

The content that covered was really authentic and add the experience of being a customer service. The lectures were clear with usefull methods and overall everything went well. Thank you for the effort.

Bradford
Paimana M · 20 Feb 2026
Helpful review?YesNo
Report review

Good but i got distracted alot by a group next door to us.

Bradford
Edward H · 20 Aug 2025
Helpful review?YesNo
Report review

The sessions were fun and really enjoyed them

Joseph W · 20 Jan 2025
Helpful review?YesNo
Report review

A good enjoyable course, I learnt various things.

Lynn L · 20 Jan 2025
Helpful review?YesNo
Report review

All good

Kelly P · 20 Jan 2025
Helpful review?YesNo
Report review

Stuart comes across clearly and has good working life experiences and fits into the subject at hand.

Paul H · 08 Jan 2025
Helpful review?YesNo
Report review

I really enjoy course, I learn a lot new things and it was nice to meet such a good tutor and course members

Oldham
Madina M · 27 Nov 2024
Helpful review?YesNo
Report review

Enjoyed the course

Graham B · 12 Nov 2024
Helpful review?YesNo
Report review