Level 1 Award in Customer Service reviews

4.9 (261 reviews)
AI summary of reviews

Supportive, knowledgeable trainers are the course’s clearest strength: they explain customer service clearly, adapt to individual learning needs and welcome questions. Sessions are interactive and enjoyable, using discussions, group activities and varied teaching methods to make the content easy to understand. Reviewers value the well-paced structure, useful materials and practical examples, reporting stronger confidence, refreshed skills and knowledge they can apply at work and in future job searches.

Supportive trainersInteractive sessionsPractical learning

Generated from recent reviews; may not reflect every review

Showing 21–30 of 228 reviews (5 star)

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Really loved being here learning new skills while interacting with the group.

Oldham
Karl B · 18 Jul 2025
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I’d like to give some positive feedback on our customer service training with Gail. She was an outstanding trainer—extremely informative, respectful, and engaging throughout the entire session. Gail created a welcoming environment for everyone and made sure to adapt the training to suit our individual learning needs. She incorporated a variety of methods, including group activities, which really helped reinforce the key concepts and kept the sessions interactive and enjoyable. Her approach showed genuine understanding of the subject and a real commitment to helping us succeed. A big thank you to Gail for delivering such a valuable and well-rounded training experience

Oldham
Saahir N · 18 Jul 2025
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I was very satisfied by both my Trainers. They are both outstanding. They were willing to go beyond to make sure we understood what they were teaching.

Oldham
Kingdom M · 18 Jul 2025
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Amazing course and Gail is fantastic tutor

Oldham
Robel Z · 18 Jun 2025
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Great session

Oldham
Olumide Y · 18 Jun 2025
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I am very satisfied and happy ingenerally.

Oldham
Asmerom M · 18 Jun 2025
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I am happy when she gives me information and her teaching techniques I am glad when she have me I want really appreciate.

Oldham
Yordanos B · 18 Jun 2025
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Thankyou Carrie. Your are amazing. Thankyou for being so patient with all the questions I asked. Thankyou for making me understand the course.

WAJID H · 05 Jun 2025
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It's a good qualification to have a customer care service for future day to day activities when dealing with different people with different cultures.

Eddie K · 05 Jun 2025
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Great training course, very to the point. An enjoyable experience.

Anthony B · 26 Mar 2025
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