Managing Complaints and Clinical Accountability Reviews

Loved this session, so useful and trainer was great

Absolutely love this training. Steph is fab and a great presenter. Nothing boring about today! Thank you

Enjoyable, interactive and informative

Thank you Steph, excellent training session.

A great day training - really enjoyed the discussions around cases and the opportunity to support others to write a response and help with my experience. Well timed course, good pace and nice breaks as well

Thank you Steph. It is always useful to see other people and learn how they would address these issues. I particularly liked the breakoff groups where you were able to talk in a smaller group and gather other people's understanding of the process.

Really good course with great presenter

a very informative course which made the issues of complaints accessible and applicable. learnt somevery good top tips

Excellent course with lots of tips and guidance.

More applicable complaints i.e. from MPs. Some dates in the examples were confusing.