Managing Complaints and Clinical Accountability Reviews

A very helpful experience

Thank you Steph. Very productive session.

I was really grateful to Steph for giving up plenty of time to network and interact with each other. She recognised we are colleagues who work remotely and how important that was.

Very useful course. Excellent facilitator.

Very good interactive course

Excellent course for understanding and responding to patient complaints

Very engaging and interactive presentation. Invaluable in learning how to deal with complaints. It has demystified the process and increased my confidence in dealing with complaints.

This highly educative and interactive course is very insightful and I am sure has equipped me to appropriate handle clinical complaints

Satisfactory

Enjoyed the training and was useful for everyday practice