Managing Complaints and Clinical Accountability Reviews

Great course

I’m working in a complaint prone environment (emergency department) of NHS. Therefore, managing complaints and appropriate responding is of pivotal importance to my work. Thank you Steph for the interesting discussion

Fantastic

A very helpful experience

Thank you Steph. Very productive session.

I was really grateful to Steph for giving up plenty of time to network and interact with each other. She recognised we are colleagues who work remotely and how important that was.

Very useful course. Excellent facilitator.

Very good interactive course

Excellent course for understanding and responding to patient complaints

Very engaging and interactive presentation. Invaluable in learning how to deal with complaints. It has demystified the process and increased my confidence in dealing with complaints.