Managing Suicidal Customer Conversations Reviews

This was a great bit of training - I am already a MHFA and Grief First Aider, so while I have a foundation of this topic, this training built nicely on top of this and gave me so much more to think about and implement! Thanks so much Only issue I have had is not being able to download the certificate - am met with a 404 error page!

Impeccable delivery. The course armed me with a plethora of take-aways and valuable information. Thank you!

Brilliant training session Helen and thank you so much for hosting it. I am currently updating training material for out contact centre and this will really come in handy.

Helen done a fantastic delivery of the course, I have already used some of the content and applied them in my job role. I made lots of notes and alongside the downloadable pack, will be re delivering to my other colleagues. Thank you so much.

The course was very insightful and I feel more confident knowing that my team who are dealing with front line calls and emails, are more equipped with the conversational tools and signposting to deal with these difficult situations. I would have liked more breakout rooms, to engage with the team, provide more opportunity to sense check how they are all handling the course as it is an emotive subject.

It was a very informative course and the figures were a real eye-opener.

Would like to have a regular updates on this topic, Helen presented it Brilliantly! Thank you Helen!

Many thanks for a very relaxed, informative course.

I feel much more confident and informed to deal with any situation around the the subjects covered. Also the content and level of information was just right and how it was delivered was excellent.

the course was engaging and its great to have a framework to fall back on when dealing with these types of conversations. the only recommendation i could make it breaking up the course a bit more as its a three and a half course sessions with ten-ish minutes breaks every 80 minutes or so. i feel it would be easier to take in if the segments were shorter with slightly longer breaks. other than though the course was engaging and i think there was a lot of good points made on my session.