Managing Suicidal Customer Conversations Reviews

Love the way this is delivered, the content of the training and the various tools provided will make a huge difference in my calls moving forward. Thank you very much Helen

Helen is absolutely incredible- her knowledge and tools are invaluable and the work she does is so inspiring. Her passion and emotional attachment to what she does really shines through and makes such an impact on the way the course is delivered- she creates an environment of safety and respect and makes everyone feel so comfortable. Helen is such a wonderful person and I am so grateful for the work she does.

Great course, very informative and thought provoking. Helen was excellent and very passionate about the subject matter, particularly given her own life experience. Thank you and take care!

I thought the training was excellent. Helen was very good and she made you feel at ease especially with the subject. She made me feel confident in knowing waht to say and the booklet was great.

Helen was very approachable, comforting and experienced. Definitely took a lot from the course and very grateful for the opportunity - thank you!

Excellent course gave me an excellent insight into helping those who are in crisis

this course was a kind of refresher following on from the ASSIST course i've previously completed

Very good training, dealt with in a sensitive manner

I was really worried about attending at first as this subject is close to home. But I was made to feel at ease almost instantly. Such a lovely lady who runs this course. I feel I'll be able to support customers better in future should this subject arise. I also took a lot away from this on a personal level and it will help me outside of work too. What a great job you all do. Thanks again, Sarah

This is one of the most valuable courses I have ever attended. Helen and Heidi both showed so much care and compassion in both the subject matter and for us. I came out of the course knowing now what my role is in these situations and feeling more confident to just be myself and not to worry about saying the wrong thing. Just to listen is so important and I'll take that forward with me in work and in my personal life. Thank you both so much.