Showing 5,491–5,500 of 8,901 reviews
An excellent and very thoughtfully put together training session.
Really enjoyed the training it was very engaging.
very good, and prepares you for the time you may need to ask the right questions.
I was apprehensive about what this would entail - I liked the fact that there was no obligatory speaking if you didn't feel comfortable. A lot of training courses do 'round-robins' asking for comments etc but this was pitched brilliantly to make everybody feel at ease and comfortable. Steve is a very engaging person.
The training was useful. I am concerned that I may miss signs that may not be evident when talking to a customer as our interviews are conducted on the telephone, there would be no visual signs so may be harder to identify a person with suicidal thoughts.
Good content but may be difficult to fill transfer to our work environment, given the nature of complaint resolution