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Great course appreciated the opportunity to take part
The course content was deep, its always going to be a challenging and hard topic to approach. The course tutors were thorough helpful and ensured that full understanding of each topic was ascertained. It was great to get different perspectives and approaches to situation and how to engage in an initial conversation.
Overall a good course and I now feel more confident in my ability to deal with these situations.
Picked up some good tips on how better to manage some of the calls in terms of structure and context.