Heather M, 07 Jun 2022
I feel well informed for signs and questions now.
Kaya S, 07 Jun 2022
Covered a lot in a short space of time
Kerry M, 07 Jun 2022
Enjoyed it despite the topic and picked up some helpful skills that I will use with my team in my management role but also when taking calls.
Wendy E, 07 Jun 2022
As a qualified RMN, I used this course almost as a refresher which is why I have indicated that the training was not appropriate for my level. I have been working in telephone triage for over 20 years. The only clues we have about how people are feeling is what they are saying and also their tone of voice. it was good to watch the video presentation, switching from a real life event to a managerial dissuasion. Craig presented well, he has a passion for Mental Health and this shows
Melanie S, 30 May 2022
Many thanks for a very useful course.