Highways Conflict Management Course reviews

4.9 (625 reviews)
AI summary of reviews

Attendees particularly value the trainers’ real-world experience, calm and approachable style, and ability to make conflict resolution engaging. The course uses discussion, practical examples and interactive activities to explore de-escalation, triggers, body language, mental health and managing difficult situations. They find the clear, well-paced content relevant to customer-facing and site-based roles, with techniques they can apply at work and in everyday life.

Experienced trainersPractical techniquesInteractive sessions

Generated from recent reviews; may not reflect every review

Showing 31–40 of 626 reviews

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Good/helpful course

Samuel H · 16 Oct 2025
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Trainer extremely knowledgeable and made the subject very interesting.

Adam J · 16 Oct 2025
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Mark was very informative and has given me another insight to dealing with conflict, having done this course before with a different trainer I feel Mark’s approach was more professional and more engaging. Thank you!

Josh H · 15 Oct 2025
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Mark is a very professional 👏

Masoud A · 15 Oct 2025
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Enjoyable and informative course. Trainer was well informed on subject.

Carl P · 09 Oct 2025
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Really interesting course has made me think more be I act.

Marc A · 09 Oct 2025
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The course provided some useful tips on how to manage and de-escalate conflicts.

Peter N · 09 Oct 2025
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Trainer kept us all engaged and was really nice. Made me more comfortable with the chance of dealing with hostile individuals

Mary S · 08 Oct 2025
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Thought the trainer (Mark Winter) was very engaging and personable. The course was relevant, useful and well delivered. Overall very good course.

Tom S · 08 Oct 2025
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Trainer very knowledgeable and gave good examples throughout. Very engaging throughout.

Leigh D · 08 Oct 2025
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