Attendees particularly value the trainers’ real-world experience, calm and approachable style, and ability to make conflict resolution engaging. The course uses discussion, practical examples and interactive activities to explore de-escalation, triggers, body language, mental health and managing difficult situations. They find the clear, well-paced content relevant to customer-facing and site-based roles, with techniques they can apply at work and in everyday life.
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Showing 1–10 of 30 reviews (4 star)
Trainer very knowledgeable and gave good examples throughout. Very engaging throughout.
Really enjoyed and found this course very informative Mike was an excellent trainer who was very knowledgeable and humorous in his presentation of the course
Good clear and made relevant by the trainer.
Good conflict resolution techniques and knowledge.
I thought that Roy was very knowledgeable about everything in the course. Thank you