Practical, interactive learning is the course’s clearest strength. Attendees value the balance of PBS theory, de-escalation and RPI skills with demonstrations, discussion and ample hands-on practice. Trainers are consistently described as knowledgeable, approachable, patient and clear, using humour and real-life workplace examples while adapting the pace to individual needs. The refresher helps attendees correct techniques, understand behaviour and feel more confident applying safer, person-centred approaches at work.
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Showing 3,531–3,540 of 4,635 reviews
Trainer is approachable, friendly, knowledgeable & puts learners at ease, she made the course fun & relaxed & met everyone's individual needs
Very helpful refresher, great to go over the arousal chart.
Excellent refresher course delivered at appropriate pace with great explanation of content
Trainer was to the point and knew what she was talking about