Practical, interactive learning is the course’s clearest strength. Attendees value the balance of PBS theory, de-escalation and RPI skills with demonstrations, discussion and ample hands-on practice. Trainers are consistently described as knowledgeable, approachable, patient and clear, using humour and real-life workplace examples while adapting the pace to individual needs. The refresher helps attendees correct techniques, understand behaviour and feel more confident applying safer, person-centred approaches at work.
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Showing 3,061–3,070 of 4,374 reviews (5 star)
Well organised, good knowledge, good training session, learnt more by having a bit of fun.
Great course Gemma really friendly and knowledgeably
Trainer was very knowledgeable and made the course fun for everyone ensuring professionalism at all times.
Gemma led the course very well .. lots of knowledge and kept the course fun wouldn’t no she hasn’t been in the job long
Very good interaction from Fiona, very useful refresher.