Level 1: Understanding Behaviour and Developing Proactive Support Strategies (RRN Prior Learning) Reviews

The course was very good, I had completed a lot of this type of training before but this was good to refresh and really reflect on the customers I'm working with currently.

Excellent training really engaging even though it was online. It was a bit hard on the eyes staring at the screen for hours.

Worked well virtually, was a knowledgable trainer who understood the needs of different customer groups and PBS

Brilliant course, Training was amazing like to go onto level 2

I have already done PBS training but still really enjoyed the training. The trainer was fantastic at keeping us engaged and interested.

Very knowledgeable trainer, very engaging content. Made us feel comfortable with a new way of learning!

For the first time I think Ben coped well with the issues with Technology

it was good training, I have come away with a lot from it. I enjoyed the chat box

Video was terrible

Excellent presentation. Very easy to understand. Enjoyed the interaction. Came away with a better understanding Thank you Rachel