Showing 161–170 of 273 reviews (4 star)
Positive and informative. Necessary knowledge
Great instructor, positive attitude. Course was interesting and I have learned some new skills to approach my role in supported living. A lot to take in during the course but some valuable information during the day. Has given me a new understanding of certain techniques that I should be looking to use in my job role. Thanks
More depth would have made it more interesting but we struggled to fit in all the coursework in the time given as it was
Hannah was very friendly and knowledgeable and brought the group with her really effectively. The content was broad and useful for our teams, regardless of specific roles. it also fitted very well with PCP and LIFE tools.
Really interesting, a good mix of conversation and learning. Kirstie has an insight into different situations and by being able to explain scenarios has supported me to understand and learn. thank you
Great training from a knowledgeable instructor who used real life examples to make the subject matter interesting. I think it would be good to have had a couple of breaks rather than one as I found it difficult to concentrate after a while as there was a lot of information to take in and assimilate - the second break would have helped with that.
I really enjoyed the training. The trainer was great, very knowledgeable and experienced.
The training was useful for understanding the reasons underpinning customer's behaviour and how best to engage with them.