Mastering Customer Service Reviews

Great overarching course about CS that is thought provoking and educational. Making you realise your own biases and perceptions, and using tools provided I.e. LEAD

It was interesting, for sure I will practice what we have learned.

Clear and informative

Great course, great course leader, really good catering and food choice at lunch!

Easy to understand and follow. Great suggestions.

Lovely venue and trainer. Definitely some of the best corporate training sessions I’ve experienced. Nice blend of PowerPoints, videos, sharing and group work. Light hearted vibe and brilliant food/snacks!

A refreshing experience, and a way to remind yourself of seemingly ‘basic’ behaviours that are easily ignored. Sometimes the simplest skills are the most difficult to master.

Suzi is an amazing coach. Within the short hours she has taught not only me but many other elements of the group vital skills in regards to improving our customer service skills

Very happy with this session Learnt a lot and was very happy with the staff member that was leading the session she made us feel very comfortable and happy

Suzi was fantastic. She deserves a award the session was amazing.