Level 2 Certificate in Customer Service Reviews

The course was delivered very well and I learnt a lot of new things.

I had a good time with the course, meeting the learners and the tutor and learning new things about the fundamentals of customer service.

This exceptional four-week training program perfectly combined advanced communication frameworks, structured de-escalation models, and operational problem-solving, significantly elevating my professional customer service performance in real life.

I enjoyed the opportunity to study here. Looking farward to have an interview and earn more experience along the way in life. I am also thinking of doing an apprentenship but I am still deciding.

Very happy to have been a part of this course. I feel well prepared for placement/ further customer service roles. Alan was a great tutor thank you!

Very good, would learn again.

Alan was a great teacher explained every part of the workbook in detail

Alan has been an absolutely wonderful course leader and teacher, I have nothing but positive things to say about him. The way he teaches and explains things is effective and informative and shows his knowledge of the given material. Although I am saddened this study period is coming to a close, I am looking forward to what opportunities are ahead.

I enjoyed this course and learned alot, and refreshed alot of my skills.

A useful, well run course, giving insight into the overall place of customer service within an organisation and specific aspects of the role.