Level 2 Certificate in Customer Service Reviews

Overall I found this course to be a worthy and worthwhile endeavour for learners who need help with learning the skills and knowledge needed to be successful in a customer service role.

It had overall good content for the course, the class room was disruptive due to other students talking too loud in class.

The course was engaging, fun and gave me a better insight into the customer service

The course was enjoyable and informative. The course tutor engaged all attendees in different ways which was an effective way to manage everybody. At times, it was quite slow and could have been completed more quickly than the time allocated.

I really enjoyed the course, it was informative and engaging. At times the pacing was a bit slow and confusing, however the trainer was very helpful.

Overall a very welcoming team and helped me gain confidence to be more professional.

Overall, the contents of this course was stuff I had already learned at secondary school and college. It was a good refresher and did teach me a few new things.

There could have been some minor improvements in how the coursebook was laid out and the types of question it asks. But overall, the content of the course made me fee much more prepared than ever to finally take on a customer service role.

ive learned different ways of dealing with customers and colleagues within an organisation

a good course that's open and accessible to everyone, it can be a bit overly basic at times, possibly offering optional extra study topics for those ahead in work may help enrich the experience. the tutors where warm and welcoming and i always felt that if i had any issues i could bring them forward and trusted that they would be dealt with appropriately.